Bathing Requirements

All pets are required to be bathed as part of the grooming process (except for cat haircut). This is not only for the benefit of your pet, but also to not damage the groomer’s equipment. Each pet is bathed with an all-natural tearless shampoo, followed up with a cream rinse conditioner. For pets with allergies, skin issues, or other sensitivities, we offer an oatmeal bath.. Clients are also welcome to provide any vet prescribed medicated shampoos as needed. All of our shampoos are of the highest quality and safe for both dogs and cats.

Anal Gland Expression

Upon request only.

Ear Care and Ear Hair Removal

All pets will have their ears cleaned with a mild ear cleaner. If your pet has an ear infection we will let you know so you may consult your veterinarian. We do not remove hair from the ears to avoid injuries and/or infection. We only clean and cut hair.

Toe Nail Trimming

All nails will be trimmed and dremeled during each grooming appointment. We always do our best to trim the nails as short as possible, without hurting your pet. Should your pet show any signs of aggression during the nail trimming process, we will muzzle your pet for the safety of the groomer and the pet during the nail trimming only. We do not like to use muzzles and will try everything possible to avoid muzzling your pet. If your pet is showing signs of stress or aggression, we may not be able to dremel the nails.

Grooming Process

There are several things to keep in mind when your dog or cat is being groomed. Pets are washed before the groom. A clean pet is easier to groom than a dirty one. Depending on how well you pet handles the dryers, it is difficult to know how long your pet will take to be dried. We aim to have all pets done within a 1-2 hour window, but this is not always possible. After your pet dries, the groomer will clip and dremel nails, clean the ears, and then begin the grooming process. Some pets may or may not like being brushed, and if they have mats it can be a time consuming process. Mats that are too close to the skin may need to be cut out for the comfort of your pet. You will always have the opportunity to speak with your groomer, but keep in mind there is only so much we can do when a dog or cat has severe matting. If we cannot do what you ask, we will notify you of other options. In some cases it is best to just start over and put your pet on a good maintenance program. The groomer can speak with you after the groom to give you advice on how often you should bring them in, brushes, and other thinks to help maintain your pet’s coat.

Only employees are allowed inside the van

As part of our policy, we do not allow anyone inside the van besides the groomers. As soon as you drop off your pet, the door will be closed for safety purposes. Keeping the door open makes your pet distracted with other people and noises coming from the outside which makes it harder for the groomer. We also need to keep your pet out of a restraint for the haircut process and if the door is open they could jump out of the table or run away.

Cancellation Policy

Your appointment time is reserved, especially for you. Please give 24-hour notice if you need to change or cancel your appointment. Appointments canceled less than a 24-hour notice will be charged 50% of the service booked. We do understand that unexpected issues can occur without much notice, please notified us ASAP in those cases.

Scheduling Appointments

Oh My Dogs & Cats Pet Salon opens 6 days a week. We are open Monday through Saturdays from 8am to 6pm. Appointments can be made online or by phone.

Injuries

There is always the possibility of cuts, nicks, or burns during the grooming process. Some pets are harder to handle than others and accidents can occur. There are also times when mat burns show after they are shaved out. This is not caused by the groomer being careless, but the severity of the mats. We will always do an inspection of your pet upon arrival and in the bathtub. Your groomer will notify you of anything they find during those. Should any cuts occur during the grooming process, we will notify you and advise you on how to treat these. Injuries caused due to the condition of the dog or cats matting is NOT the responsibility of Oh My Dogs & Cats Pet Salon and any vet costs due to these are at the expense of the client.